Visit Us - Welling Kent DA16 Call Us on - 07860 227774

BOOKING & POLICY INFORMATION

Jack Chapman ACMT AAI Welling 

MAKING A BOOKING

You can call us on 07860 227774 to make a booking, or leave us a message and will call you back as soon as we can.

It's best to book a few days in advance, but we can sometimes see people at short notice, please have a couple of dates and times in mind as we can get busy. Please let us know if you suffer from any - Medical Conditions, Allergies, Have any disabilities when booking this helps us set up the Therapy Room with this in mind.

0N THE DAY

Please feel free to ask questions about us and your treatment so you get the best service.

Our clinic is based on a first floor level. Please allow plenty of time for your treatment,

it is a good idea to arrive 5 mins before your time but not to early as we may still be treating.

Please turn off your mobile phone as it can disrupt the session, relax and enjoy your treatment.

 

CONSULTATION

Your first session if booking for Advanced Clinical Massage you will be given a Initial 30 minutes Consultation, That covers your history details, a posture check and information about your therapy.

This is to ensure you receive the best possible treatment, This offers you the opportunity to ask us any questions about the treatment.

FACILITIES

  • Therapy Clinic Room
  • Changeable lighting / Music
  • Heated Therapy Bed - (Winter months)
  • Reception / Notice Area
  • Toilet facilities
  • Cold drinks available
  • Gift Vouchers available
  • Shop - Hot/Cold packs, Therapy Balls, Muscle Supports and Books for sale
  • Tesco ATM card machine and local shops are 1 minutes walk from us

PAYMENTS

We accept 

  • Debit Cards

OUR POLICY

Here at Therapy Heaven you are treated with respect and dignity. Quality time is booked out for you to relax, unwind and to enjoy your treatment.

Treatments are carried out to the highest standards, on going training and learning is key to our Professionalism and Success rate.

RESCHEDULE AND CANCELLATIONS TO APPOINTMENTS

Please call and let us know as soon as possible if you wish to Re-schedule an appointment we can change these for you free or charge if over 24 hour notice is given. If less then 24 hours notice is given then a full charge will need to be paid.

Reschedules and Cancellations at the last minute ie in the morning or a hour before can affect our working day and leave a gap in the day that we wasn't planning on, our day is planned from the night before and the therapy treatment time is booked out just for you.

SMS TEXT REMINDER

We are a very busy clinic and know that sometimes we are all late for appointments, we can give you all your booked quality time, but on some days we may have a client following you and your time will be lost for being late, we will do what we can with the time left when you arrive.

You will need to pay for the whole appointment.

SMS Text message will be sent out to you the day before your appointment as a reminder.

MOBILE HOME THERAPY

We no longer offer a Mobile Service for Clinical Massage or Holistic Therapy's due to our busy working days and find that you can relax better in our Therapy Room without your home distractions.

We do still offer Mobile for our Stroke Rehabilitation Training Sessions.

PRODUCTS

All products brought have you in mind

Wax and oils are natural and will help to condition your skin and relax. Products are Not tested on animals. Please let us know if you have any allergies before your treatment.

AFTER YOUR TREATMENT

It is a good idea to drink a glass of water, eat well and relax or take a walk after your treatment this helps to rid the body of toxins, heal and help recovery.

After care advise in the form of exercise and stretches etc will be given at the end of your session if needed.

It is advisable to not drink heavy alcohol after your treatment as this can affect you more then usual.

You may find it can take a day or so for everything to settle after being worked on. 

SHOP

We have a small shop at the clinic where we have a number of items including - Leaflets, Crystal Stones, Therapy Balls, Hot/Cold Packs, Muscle Supports, Books etc.

Gift Vouchers are always available to buy from - £ 50.00 these can be paid for over the phone by Debit card or posted to your Address.